Shipping/Delivery Policy

Effective Date: 1st March 2024

Thank you for choosing Jesse Tree Fine Foods for your gourmet culinary needs. We strive to provide you with the finest quality products and excellent customer service. Please review our shipping policy below for information on how we process and deliver your orders.

1. Order Processing:

• All orders are processed within 1-2 business days, with the exception of holidays and weekends.

2. Shipping Schedule:

• We ship products almost everyday considering different locations each day. If you place an order after the weekly cutoff, it will be processed and shipped in the following week's batch.

3. Shipping Rates:

• Standard Shipping: $9.95 for orders below $500 and within GTA.
• Free Shipping: Enjoy complimentary standard shipping on orders over $500 within GTA.
• Orders outside GTA are subject to additional charge based on the product weight, dimensions, and location, which will further be collected once the orders is picked and packed and the information is passed to the customer about the shipping rates.

4. Shipping Method:

• All orders are shipped using our own carriers. You will receive a shipping confirmation email once your order has been dispatched.

5. Estimated Delivery Times:

• Standard Shipping: 2 business days.
• Please note that delivery times may vary based on your location.

6. Order Tracking:

• You can track your order using the provided tracking number (if applicable) in the shipping confirmation email. Log in to your account on our website or contact our customer support for assistance.

7. Delayed or Missing Shipments:

• In the rare event of a delay or if your shipment is missing, please contact our customer support team at info@jessetreefinefoods.com or 905-951-2124 for assistance.

8. Address Accuracy:

• Please ensure that your shipping address is accurate and complete. Jesse Tree Fine Foods is not responsible for any delays or additional charges due to incorrect addresses provided by the customer.

9. Returns and Refunds:

• For information on returns and refunds, please refer to our Return Policy page.

10. Contact Information:

• If you have any questions or concerns regarding our shipping policy, please contact our customer support team at info@jessetreefinefoods.com.

Jesse Tree importing Ltd. reserves the right to update and modify this shipping policy at any time. Please check our website for the most up-to-date information.

Thank you for choosing Jesse Tree Fine Foods – where culinary excellence meets convenience!

Sincerely,

Jesse Tree Importing Ltd.

87 Simpson Rd, 

Bolton, ON

L7E 3R6

info@jessetreefinefoods.com

905-951-2124